Refund Policy

Due to the digital nature of UPC codes and their immediate delivery, we generally do not offer refunds once codes have been delivered to your account.

Exceptions:

• Amazon Rejection: If Amazon rejects your UPC within 30 days of purchase and our collision check failed to catch the issue, we will provide a free replacement UPC.
• Duplicate Purchase: If you accidentally purchase duplicate UPCs, contact us within 24 hours for a refund.
• Technical Issues: If technical problems prevented delivery of your UPCs, we will resolve the issue or provide a full refund.

Physical label orders can be refunded or reprinted under the following conditions:

• Before Printing: Full refund if cancelled before printing begins (typically within 2 hours of order).
• Print Quality Issues: If labels are unreadable, damaged, or don't match your order, we will reprint at no charge or provide a full refund.
• Shipping Damage: If labels are damaged in transit, we will reprint and reship at no charge.
• Lost Packages: If your order is lost in transit, we will reprint and reship or provide a full refund.

Note: We cannot refund orders where you provided incorrect information (wrong barcode, spelling errors, etc.). Please verify your order details before confirming.

Subscription refund policy:

• First 7 Days: Full refund if you cancel within 7 days of your first subscription payment.
• After 7 Days: No refund for the current billing period, but you can cancel anytime to prevent future charges.
• Annual Plans: Pro-rated refund available within the first 30 days. After 30 days, no refund but you retain access until the end of your term.